1 Hour 12 people later!

<p>I have a Credit Card account that has been settled and I'd like to close it. I have been on the phone and I have spoken to 12 people over the last hour and...... nothing!!!! Still listening to music! My account was "sold" to me by FNB as a premier account with a dedicated set of bankers. Where are these people. I'm obviously not the only person feeling this way, because the retentions department who apparently are the only one's that can close the account don't answer their phones. </p> <p> </p> <p>Make that 13 people, just been transfered to another person who was unable to help me </p>