MH
Monell H

1 reviews | Active since Apr 2020

08 Apr 2020, 17:36

1

FNB have the worst service ever. I started my own company in 2016 I went to FNB asked them to help with finance for a bakkie they decided it and Standard Bank helped me to finance the bakkie. Months later I needed another car on the road FNB gave me the boot again and Standard bank helped me with the car as well and I do not even bank with Standard bank. To put the cherry on the cake I contacted FNB 2xphone calls several emails regarding the debt orders for my personal loan and credit card, due to the shutdown in SA my company have no work comming in and leed to no income and everytime I contact FNB they keep on emailing me that I need to apply but I have app**** 4 times already and I just received another email from them I need to hand in letter from my employer stating why I am not working. I handed it in but they like robots all of them saying the same thing like as if they are programmed. When I phone FNB I am on the line for 40 to 50 min because the one just transfer me to another and another and another.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Apr 2020, 09:23
Official
Good day Monell Hoch,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
  
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.  

The reference number is ***.   

Regards,  Hello Peter Complaints Team  

***