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I am appalled with FNB-Benmore,1st my account was soft locked why no one can say. I went to FNB-Benmore to update my details for Fica as I had received a call to update details so i said will go to the branch. i then asked the gentlemen that was assisting to say someone deposited money into my account on the 13th of Oct still not reflecting is there anything wrong he said no. i left and i again went to FNB Benmore on the 19th of Oct 2023 time 9:22 Ticket 14 i was assisted on the online machine and the lady confirmed nothing is wrong I went out, but something said go back to a consultant cos u have a ticket i went back Luckly my number was called went to Consultant she then requested i go to the ATM to just do anything she wants to see the error. i am not exagerrating if i was white trust you me she would have gone outside with me but she was so laid back as if i have the whole day checkig her whatsapp i even wanted to ask doesn't the banks now allow cellphones at work station but i just said it is well, how do i have confidence that i will get resolution when a person assisting me is just like to the other colleague how do you remove the soft lock. say i didn't have a smartphone how was i going to be assisted as she said it can only be done on the app which took forever. what happened to Customer centric- do you know word of mouth spreads bad and right now FNB Benmore is not the one at all. she has a nerve to ask me how am i paying my Foschini that was none of her business and was not at FNB to open a new account to be informing me of my credit score. The question was why is my account soft locked and she couldn't answer me on that. when there was ***** in my account, they never locked it, now nothing is happening, but they lock no explanation no communication at all. i was there till 11h00-i still dont have an answer why is the account soft locked ohhh to top it all today 20 oct 2023 i went to FNB atm to withdraw an e wallet , i got an error tried many times with a consultant still no luck then i was told to go to a consultant meaning i was going to be there again for an hour and half like the 19th which i was not going. i have been withdrawing e wallets without having a card. i had the e wallet card long time ago of which i was told it no longer valid as it was not active.