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Over one month later and my R5000 ****** has still not been returned. I refer to complaint dated 11 Jan 2026 After being a loyal PRIVATE clients customer that provides thousands of rands a month in banking fees this is how im treated. On 29 Jan 2026 R4999 was *******/ ***** from my account without me accepting or approving any transaction. I imediately contacted the ***** department about this R4999 "Clicks Online" transaction where i have not ever purchased anything from, Everything was blocked imediately, new cards was ordered. I had to go to the branch and sit there for over 1hour to get my app working again and a temporary card (Which i had to PAY for) where non of this is my fault. R4999 have still not been returned to me, nor card replacement fees. I expect my money back and those accountable for *****ing brought to justice. / Private Fusion Account.

Over one month!!!!@ one month and 3days, not a word from FNB - Only a email the 12th stating takes 14 to 30days - yet on the 29th that time has past. Utterly disgusted in the service received for a bank that gets paid "Private Clients Fees"