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@rbjacobs @jacquescilliers I hope you can assist as we have blocked our C/C account on Saturday 12/08/2023 after we found *****ulent transactions on our account. We have hit a brick wall with no answers at the branch and digital online system does not know (6 different contact details, shuffled from one person to the other). After blocking the account on the phone, we went to the bank to confirm the account is blocked. We explained the problem to the manager. He advised us to fill In a Reporting electronic banking ***** document. Today 22/8/2023 after spending the whole day in the bank and trying to call the banking world to get an answer and then I get a mediocre answer we will give you six thousand rand back from the R200 000-00 that was taken. This after we blocked the account and the money still showed that it has not been paid out to the different suppliers. I would like to know what the way forward is as we are not getting any assistance via the electronic platform or the branch, if the matter does not get attention, we will be forced to contact the banking ombudsman. unfortunately the bank and ***** line can not determine if it is card or electronic *****. They were also unable to find all the reference numbers that was given to us

Please advise soonest Marilyn Keys