*****

I received very poor service from FNB. I logged a ***** case where just under R20 000 was taken out of my account with no OTP's or 'Approve it" messages received, logged a case, they told me between 7-30 business days to handle the case. Never heard any feedback, approximately 10 days after the case was logged i phoned to follow up, i has on the line for about 1 hour and 10 minutes until i eventually got through to someone who could assist me. Once i got through, the service advisor told me my case has been declined due to the money going out through a secure Apple Pay Wallet, firstly i dont even own an apple product, all my devices are Android and have been for the past several years so there is no way an apple device can be linked to my account and very subtly stated that i was involved in the ***** of my own account, secondly as soon as i asked the service advisor how i got about disputing this case the line conveniently dead and no one on the other side of the line. R20 000 is life changing for me and no one is able to assist me or tell me how i go about disputing this case. Absolutely shocking service