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I tried to call FNB this morning so I can find out why I have so many 'megtape unpaid' charges on my acc (and I still need that resolved by the way) but no one seemed to know what they were doing. I spent almost 30 min on the call and I got no help at all. They kept transferring me to all the wrong departments and finally when I was on the "right department" , the agent asked for my ID and said she was going to send a message to my banking app and I need to approve it , which she did not send and when I told her I'm on the app and there is no message, she then went silent and I kept saying 'hello' until I was fed up and hung up. It was such a frustrating experience and she did not even bother to call me back. I know for a fact that it was not a coincidence, you could tell by her tone of voice that she was not keen to assist me at all and she was very petronizing. Her pace was very fast when she came through to the call and told me what the other agent told her while I was waiting on the line to be transferred. She asked for my ID, and when I gave her my ID no. rushing, she then slowed down, calling the numbers slowly like she's talking to a dumb-slow kid, such a typical call center agent! I always avoid call the call centers in SA because the customer service is VERY POOR, it's ridiculous. Those FNB agents that I spoke with today are very ***********, it's such a joke! I still need someone to EXPLAIN TO ME WHY I HAVE THE MEGTAPE UNPAID CHARGES ON MY ACC WHICH I'LL BE GETTING RID OFF VERY SOON. This is crazy!