CVDWVDW
Chris Van Der Westhuizen VAN DER WESTHUIZEN
1 reviews | Active since Jul 2011
31 Oct 2023, 11:55
**************.
FNB: Vaal Mall: Agent - Rito I explained My problem to Rito. Rito the agent instructed to sit and wait. (No Ticket Issued to Me) I waited as instructed, I later asked Rito why I don't have a number and who must I see, this is after other clients who arrived after Me have already been helped. She rep**** She didn't see Me and I must now go and sit on another bench and wait again. The Question is? Is it because I am white? I do get the impression that just because one is white you have to be satisfied with ****py service?? I have reported my defective Banking App on all the known platforms and none of the FNB staff could assist Me, this has been ongoing for months now, My FNBApp chat history can confirm this. Yet again is it because I am White?
Helpful (0)
Replies (1)0
Replies (1)CVDWVDW
Chris Van Der Westhuizen VAN DER WESTHUIZEN's updateReviewer Update
02 Nov 2023, 09:15Dear All.
As per my email below dated 1 Nov 2023, sent @ 12:46 PM.
I indicated my willingness to facilitate your call @ 09H00, 2 November 2023.
I also requested you confirm the arrangement.
Needless to say, FNB didn’t bother to confirm the arrangement nor did FNB attempt to contact me @ 09H00, 2 November 2023.
It seems to Me that a total lack of commitment and an urge to conform to acceptable industry standards reaches even higher echelons than Branch Level??
I need to express total disgust with FNB and the FNB Customercare Division and the Internet Corporate Banking Division.
I dont see any need to supply FNB any further information, since FNB can't commit. Shame on FNB.Chris vd Westhuizen From: OBE Care <***>
Date: Wednesday, 1 November 2023 at 17:17
To: *** <***>
Cc: Phillip, Inolofatseng <***>, Francis, Mark <***>
Subject: RE: High Priority Care Complaint ***/ 31/10/23 13:01/ FNB App - Authorise Errors /OBE:***6 - [External Email]
Good Day Mr Chris Van Der Westhuizen, Thank you for taking the time to express your concerns and we sincerely apologise for the delay and inconvenience caused.We have received the screenshots, thank you. Additionally may you kindly provide us with the below information so we can expedite the issue urgently,
As per my email below dated 1 Nov 2023, sent @ 12:46 PM.
I indicated my willingness to facilitate your call @ 09H00, 2 November 2023.
I also requested you confirm the arrangement.
Needless to say, FNB didn’t bother to confirm the arrangement nor did FNB attempt to contact me @ 09H00, 2 November 2023.
It seems to Me that a total lack of commitment and an urge to conform to acceptable industry standards reaches even higher echelons than Branch Level??
I need to express total disgust with FNB and the FNB Customercare Division and the Internet Corporate Banking Division.
I dont see any need to supply FNB any further information, since FNB can't commit. Shame on FNB.Chris vd Westhuizen From: OBE Care <***>
Date: Wednesday, 1 November 2023 at 17:17
To: *** <***>
Cc: Phillip, Inolofatseng <***>, Francis, Mark <***>
Subject: RE: High Priority Care Complaint ***/ 31/10/23 13:01/ FNB App - Authorise Errors /OBE:***6 - [External Email]
Good Day Mr Chris Van Der Westhuizen, Thank you for taking the time to express your concerns and we sincerely apologise for the delay and inconvenience caused.We have received the screenshots, thank you. Additionally may you kindly provide us with the below information so we can expedite the issue urgently,
- Time and Date when incident occurred:
- Connection Type: Wifi or Data
- Network: Service Provider (MTN, Vodacom, Cell C)
- Device ID: (Serial number, IMEI/**** and ICCID) – Optional
- How to get IMEI number - Dial *#06#
- Device Make and Model: Apple iPhone 11s
- Version of the Banking App: Eg: 37
- IP Address
- Open your browser
- Type – “What is my IP)
CVDWVDW
Chris Van Der Westhuizen VAN DER WESTHUIZEN's update02 Nov 2023, 09:15
Reviewer Update
Dear All.
As per my email below dated 1 Nov 2023, sent @ 12:46 PM.
I indicated my willingness to facilitate your call @ 09H00, 2 November 2023.
I also requested you confirm the arrangement.
Needless to say, FNB didn’t bother to confirm the arrangement nor did FNB attempt to contact me @ 09H00, 2 November 2023.
It seems to Me that a total lack of commitment and an urge to conform to acceptable industry standards reaches even higher echelons than Branch Level??
I need to express total disgust with FNB and the FNB Customercare Division and the Internet Corporate Banking Division.
I dont see any need to supply FNB any further information, since FNB can't commit. Shame on FNB.Chris vd Westhuizen From: OBE Care <***>
Date: Wednesday, 1 November 2023 at 17:17
To: *** <***>
Cc: Phillip, Inolofatseng <***>, Francis, Mark <***>
Subject: RE: High Priority Care Complaint ***/ 31/10/23 13:01/ FNB App - Authorise Errors /OBE:***6 - [External Email]
Good Day Mr Chris Van Der Westhuizen, Thank you for taking the time to express your concerns and we sincerely apologise for the delay and inconvenience caused.We have received the screenshots, thank you. Additionally may you kindly provide us with the below information so we can expedite the issue urgently,
As per my email below dated 1 Nov 2023, sent @ 12:46 PM.
I indicated my willingness to facilitate your call @ 09H00, 2 November 2023.
I also requested you confirm the arrangement.
Needless to say, FNB didn’t bother to confirm the arrangement nor did FNB attempt to contact me @ 09H00, 2 November 2023.
It seems to Me that a total lack of commitment and an urge to conform to acceptable industry standards reaches even higher echelons than Branch Level??
I need to express total disgust with FNB and the FNB Customercare Division and the Internet Corporate Banking Division.
I dont see any need to supply FNB any further information, since FNB can't commit. Shame on FNB.Chris vd Westhuizen From: OBE Care <***>
Date: Wednesday, 1 November 2023 at 17:17
To: *** <***>
Cc: Phillip, Inolofatseng <***>, Francis, Mark <***>
Subject: RE: High Priority Care Complaint ***/ 31/10/23 13:01/ FNB App - Authorise Errors /OBE:***6 - [External Email]
Good Day Mr Chris Van Der Westhuizen, Thank you for taking the time to express your concerns and we sincerely apologise for the delay and inconvenience caused.We have received the screenshots, thank you. Additionally may you kindly provide us with the below information so we can expedite the issue urgently,
- Time and Date when incident occurred:
- Connection Type: Wifi or Data
- Network: Service Provider (MTN, Vodacom, Cell C)
- Device ID: (Serial number, IMEI/**** and ICCID) – Optional
- How to get IMEI number - Dial *#06#
- Device Make and Model: Apple iPhone 11s
- Version of the Banking App: Eg: 37
- IP Address
- Open your browser
- Type – “What is my IP)