Avdh
Andre van der hoven
1 reviews | Active since Sept 2012
11 Oct 2019, 11:30
0 Star Ridiculous Service
0 Stars
Poor service from the customer call service center, what a joke. My calls dropped 3 times no supervisor available rude staff which just put me on hold until the line dropped . Credit card removed from profile without even a email. 4 Calls 2 emails and no response to why I wasn't informed. As a long time client this is ridiculous to experience such lousy service.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
11 Oct 2019, 14:16Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
***
FNB (First National Bank)'s reply11 Oct 2019, 14:16
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
***
Avdh
Andre van der hoven's updateReviewer Update
01 Nov 2019, 12:43Unfortunately this matter has being escalated to who knows where and back but yet still no response to how on earth they are able to close a card and now an account without consent. You can email, you can call, you can speak to supervisors, service centers which don't even know which department to transfer to and yes be prepared to do the run around for an hour with transfers and call waiting. How can you close an account knowing doing so can leave your client stranded? I am thankful this did not happen whilst abroad in a foreign country which speaks little to no English. So disappointing, because up to this point I have enjoyed the product and app, but look at it this way when you need them the most NOBODY IS AVAILABLE.
Avdh
Andre van der hoven's update01 Nov 2019, 12:43
Reviewer Update
Unfortunately this matter has being escalated to who knows where and back but yet still no response to how on earth they are able to close a card and now an account without consent. You can email, you can call, you can speak to supervisors, service centers which don't even know which department to transfer to and yes be prepared to do the run around for an hour with transfers and call waiting. How can you close an account knowing doing so can leave your client stranded? I am thankful this did not happen whilst abroad in a foreign country which speaks little to no English. So disappointing, because up to this point I have enjoyed the product and app, but look at it this way when you need them the most NOBODY IS AVAILABLE.