0 ASSISTANCE FROM FNB REGARDING A RECALL APPLICATION

09.05.2022 I did a FNB Online Service Request *** for a reversal on a payment that was made by myself to a ******** company on the 8th of may 2022.

fast forward 29.05.2022 I send a reply email to *** asking for any feedback since none was received on the incident although the auto response mail from the 9th of May stated that I would be contacted by FNB on the results should they be successful or not in retrieving my money back. 30.05.2022 I send the email to my business banker who forwards it to my personal banker and still nobody has contacted me from FNB with regards to my request.

I am a small business owner and losing +6000 to a **** is bad enough but imagine your bank doing absolutely nothing about it is so concerning and devastating. The company which I paid to has not delivered goods, they have blocked me on all numbers I now try contact them on and worse they are still in full ******** effect on people but FNB has done nothing for me as their client. to think I have 2 business accounts and my personal account under FNB. So much faith I had in them but I can not get a simple response and it is now the 07th of June 2022.

Appalling