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<p>i am so upset with fnb ive been with them for over 10 years i took out a revolving loan which i paid every month till it ended then i took out an amount again and ive been paying for it they reduced the amount due to financial circumstances but then they told me i can increase it as soon as my situation has changed well i asked initially if this could be done at the branch and they said yes guees what i go to a branch in cape town this morning and they put me on the phone was waiting so long to speak to someone i had to leave the branch without my problem being sorted i send an email which i got no response for then i went back to the branch same one and was put on the phone again held on spoke to someone who said i was in the wrong department and then the very same person asked if im at the branch why cant they assist how pathetic that they can help u there and then but chooses to put you onto a phone where u hold on forever i am working and im working shifts i dont always get the time for this nonsence and all i wanted was my loan to go back to what it was which they assured me can be done ive never thought about leaving fnb i dont know if this is their way of saying its ok we dont care if we loose you as a customer cos that was just patethic and im still in the same situation i was this morning got nowhere there logo should be how can we not help you cos they did jack for me</p>