Unhappy costomer

I paid the initial joining fee in August and requested cancellation within the same week. I was contacted by a senior staff member asnd told that I may use the membership for the month that I paid for and that I should send a cancelation email, which I did early September. No fees was charged for September and October. Then they startec taking payments from my account from November via a company called Adumo online. I have sent numerous emails and whatsapp messages and was told via whatsapp by Magda that the team will get back to me asap. To date no response to my emails. Do not ever sign up with these people if you are not willing to be a member for life.