LS
Lucinda S
1 reviews | Active since Jun 2021
05 Sept 2025, 15:56
First loyalty plus Money ****mer
I have cancelled my Loyalty reward December. Yes received an email stating that its been cancelled. And August 2025 they took my money without my concent. I asked for a refund and the come with stories - Repeated not original messages. " Your request is currently with our Finance Department, and we understand how important it is to resolve this promptly. Please rest assured that we’ve made this a priority and are actively following up to ensure its completed as soon as possible. As soon as I receive feedback from Finance, I will update you immediately. "
How long to wait for a refund the took Months or years or will i be the lucky one not to receive my refund back
Helpful (0)
Replies (3)0
Replies (3)
First Loyalty Plus's replyOfficial
05 Sept 2025, 16:17 Hi, Lucinda Sauer. Your satisfaction is our priority. 🙂I'm Kimera Dhawnath, the Brand Manager, and I'm committed to resolving your complaint promptly. Let’s talk about it via WhatsApp on *** to find a swift resolution. ❤️
First Loyalty Plus's reply05 Sept 2025, 16:17
Official
Hi, Lucinda Sauer. Your satisfaction is our priority. 🙂I'm Kimera Dhawnath, the Brand Manager, and I'm committed to resolving your complaint promptly. Let’s talk about it via WhatsApp on *** to find a swift resolution. ❤️
LS
Lucinda S's updateReviewer Update
06 Sept 2025, 08:57Good day Kimera
I cant see you nr ont he post.
I did email FLP for your email adress.
Thank you for the Reponse
I cant see you nr ont he post.
I did email FLP for your email adress.
Thank you for the Reponse
LS
Lucinda S's update06 Sept 2025, 08:57
Reviewer Update
Good day Kimera
I cant see you nr ont he post.
I did email FLP for your email adress.
Thank you for the Reponse
I cant see you nr ont he post.
I did email FLP for your email adress.
Thank you for the Reponse
First Loyalty Plus's replyOfficial
16 Oct 2025, 09:31Hi, Lucinda. 🙋♂️ Your satisfaction means the world to us, and we're so pleased to have resolved your refund query and welcomed you to our community of 100,000+ happy members! ✨Please feel free to reach out to us via Whatsapp should you require any further assistance.
First Loyalty Plus's reply16 Oct 2025, 09:31
Official
Hi, Lucinda. 🙋♂️ Your satisfaction means the world to us, and we're so pleased to have resolved your refund query and welcomed you to our community of 100,000+ happy members! ✨Please feel free to reach out to us via Whatsapp should you require any further assistance.