DISGUSTING SERVICE RECIEVED

FIRST LOYALTY PLUS..I am absolutely disgusted and frustrated with their service. I have emailed a request for cancellation of my membership on the 31 March 2022. I make several calls on a daily basis and im advised that my cancellation has been escalated and my membership has been cancelled. to date I am still being debited. This is an absolute ****. Why am i being still being debited and not receiving any responses from First Loyalty PLus. I want my 2 months money back and i want to stop being debited.