Customer service improved

I have previously shared my negative experience with First Loyalty Plus in trying to finalize a query with them for many months. I was eventually referred to the brand manager Ms Deborah Joseph who attended to my query and finalized it within the day. I was quit irate by the time i engaged with her but she handled it very diplomatically, seeking to dilute my frustration and in the process took it upon herself to handle this problem personally. All was resolved within the day.