MK
MaNxele K
1 reviews | Active since Jul 2025
26 Jul 2025, 11:29
Bad service
So unprofessional. I am also going to report them at the ombudsman
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Replies (2)MK
MaNxele K's updateReviewer Update
26 Jul 2025, 11:36I joined FLP on or around 10 February 2025, the agreement was for them to debit every 25th of each month. Come month end they debited my account twice. I called to find out why my account was debited twice. We found that i had two memveeships, no one could explain why and how i had two memberships. I asked for a refund and requested that they close the other membership. They refunded the debit for the second membership but funny enough they did not close it. Every month they would still debit twice, i always had to call and tell them the same thing over and over again. In June i sent emails to close both memberships, they confirmed in mid July that memberships have been successfully closed. Come 25 July my account was debited he again!!! When you call these people they pretend as though they are assisting you but they are not, when you San emails they ignore. All that they are good at is debiting peoples accounts. A big ****!!! I would not recommend it even to my worst enemy.
MK
MaNxele K's update26 Jul 2025, 11:36
Reviewer Update
I joined FLP on or around 10 February 2025, the agreement was for them to debit every 25th of each month. Come month end they debited my account twice. I called to find out why my account was debited twice. We found that i had two memveeships, no one could explain why and how i had two memberships. I asked for a refund and requested that they close the other membership. They refunded the debit for the second membership but funny enough they did not close it. Every month they would still debit twice, i always had to call and tell them the same thing over and over again. In June i sent emails to close both memberships, they confirmed in mid July that memberships have been successfully closed. Come 25 July my account was debited he again!!! When you call these people they pretend as though they are assisting you but they are not, when you San emails they ignore. All that they are good at is debiting peoples accounts. A big ****!!! I would not recommend it even to my worst enemy.
First Loyalty Plus's replyOfficial
16 Oct 2025, 09:39Hello, MaNxele. I've just seen your review, and I'm genuinely sorry for the delay ☹️. I hope it's not too late. I'm Kimera, the Brand Manager at First Loyalty Plus, and I'd love the chance to demonstrate our excellent service. Connect with me via WhatsApp on ***, and I'll personally handle your complaint and provide updates. Excellence is our hallmark—please consider giving us the chance to make this better. ❤️
First Loyalty Plus's reply16 Oct 2025, 09:39
Official
Hello, MaNxele. I've just seen your review, and I'm genuinely sorry for the delay ☹️. I hope it's not too late. I'm Kimera, the Brand Manager at First Loyalty Plus, and I'd love the chance to demonstrate our excellent service. Connect with me via WhatsApp on ***, and I'll personally handle your complaint and provide updates. Excellence is our hallmark—please consider giving us the chance to make this better. ❤️
