MN
Monica N
1 reviews | Active since Mar 2018
28 Jan 2021, 23:15
Wrong towed destination
Was involved in an accident I agreed with the driver to tow my car to my place instead he towed it to their premises and told me the JMPD instructed him to do so.. When I went to collect my car they told me I must pay R10000. 00 for them to release my car. I refused I showed them the receipt which I was given by the driver with the amount I was supposed to pay then they said I must pay that after paying that amount in their account they changed the story to I must pay it in cash............
Helpful (0)
Replies (1)0
Replies (1)
First Help Towing's replyOfficial
09 Sept 2021, 14:40 Dear Monica Thank you for taking the time to review our service on this platform. Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavour to resolve the matter appropriately. We have addressed this issue with Management and they will be in contact with you. Best Wishes First Help Team
Best regards,
First Help Towing's reply09 Sept 2021, 14:40
Official
Dear Monica Thank you for taking the time to review our service on this platform. Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavour to resolve the matter appropriately. We have addressed this issue with Management and they will be in contact with you. Best Wishes First Help Team
Best regards,