Worst experience of my life - NEVER let them take your car

BE AWARE❗️❗️❗️❗️❗️HOLLARD and FIRSTHELP

It has been almost 7 weeks since my incident and we are still back at square one.

Here is a few highlights of my situation:

-16 April - Car gets stuck in mud infront of my home

-I phone Hollard roadside assistance (itemised billings showing these calls were also sent to Hollard)

- Hollard sent Firsthelp to tow my car - the car (driving perfectly) gets towed by SLING recovery, after HOLLARD and Firsthelp INSISTED I let them tow it as they will not be liable for any damages if i keep it. (please note this is an automatic car) - Photo was sent to hollard of sling recovery. The tow driver now denies towing the car like that, lying about how he towed it while i was standing RIGHT THERE when he hooked it❗️❗️❗️❗️ His name is Justin Shaw

I asked for CCTV footage from Proline and Firsthelp and both can’t access it… NOTE that one minute I’m told they are checking as we speak the hour of the incident, confirming the times they are at and next I get email from the boss of Proline to say they only keep footage for 2 weeks.

-The car gets assesed at Proline Autobody, front wheel and shock gets replaced, car gets tested afterwards and it jumps going in to gear.

-Legacy (my brokers) sents car to Omatic transmissions, they take out the gearbox and confirms that glutch has been burned

-assesors from hollard confirms via letter and email that if the car was towed in that way, the towing would have damaged the gearbox as an automatic car can ONLY be towed by flatbed. Hollard still refuses to pay the damages that was caused by THEIR service provider.

-Hollard and Legacy confirms that the the case has been escalated, Hollard is requesting a report and proof of how the towed the car (OVER A WEEK AGO ALREADY)…. Yes it takes them that lonk to access their OWN records 😳f

-I requested from Hollard the recordings of my calls I made to their callcentre…after their callcentre confirmed that the history is on their record, STILL havent received anything.

-Today, I phone AGAIN to the automation Omatic, just to hear that PROLINE collected my car DAYS ago, with the gearbox in pieces (as they requested a quote for it to be put back together and felt it was too much), WITHOUT telling me.

May I also add that Firstassist first invoice only THREE days after incident to tow the car 4,5 km was R13300!!!!!!!

If you go onto hallo peter, you will also see the extremely bad reviews of Hollard and that this is the way they roll.