AK
Amanda K

1 reviews | Active since May 2024

02 May 2024, 17:26

Worst and most rude tow truck services.

The absolute WORST towing company there is. Firstly, when they arrived on scene, they thought they could take advantage of the accident due to it being 3 women involved. The one guy that was there was very rude and persistent on taking my car even though i did not request for their towing services. They then proceeded to call me from a no caller ID by taking my number from a notebook where all the people involved in the crash wrote down their details, claiming to be my insurance that "authorized" them but at the time my insurance was not even aware of the accident as it had just happened. It just seemed extremely suspicious as discovery would never call me from a no caller ID, especially since I did not even alert them at that time nor did my app. Once my own requested tow truck arrived, the two first help tow trucks were extremely angry due to the fact that none of the drivers wanted their help and eventually sped off while spinning their tyres at us.

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Replies (2)
AK
Amanda K's update02 May 2024, 17:36
Reviewer Update
Also, 100% reporting this company to higher authorities as this is not the first time this has happened.
First Help Towing
First Help Towing's reply07 May 2024, 10:10
Official
Dear Amanda K's

Thank you for taking the time to review our service on this platform.  Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.   We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience 

Regards