AM
Aviwe M

1 reviews | Active since Jun 2013

12 Mar 2025, 12:52

When you see FIRST HELP TOWING....RUN RUN RUN

If you see First Help tow trucks, no matter how traumatised you are, CLOSE YOUR DOORS or they will "FIRST HELP" themselves to the pocessions in your vehicle. I had an accident in December and was instructed by my insurance to let "First *******" to tow my car. I took out all my personal items but didnt think my SPARE WHEEL was in danger. I have communicated this with them over emails several times, they did their investifations and decided to pay me directly to replace my spare wheel.....now my emails are being ignored by Tyron Naicker who was good in pretending to care. Now I am left hanging with no payment to replace my spare wheel and no spare wheel in my car.

If you see them RUN RUN RUN, unless you are prepared to gift them with your spare wheel.....Lesson learnt

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Replies (1)
First Help Towing
First Help Towing's reply15 Mar 2025, 16:53
Official
 Good Afternoon Aviwe 
Thank you for taking the time to review our service on this platform.  Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.   We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience. 

Regards