Unprofessional and ********* business conduct

If I could give them a negative rating, I would. I was involved in an accident on 10 October at 9:30 at the intersection of Zuurfontein and Oranjerivier. Teboho from First Help Towing arrived on the scene. I had my insurance broker on speaker with Teboho present, and approval was confirmed with Teboho to tow my vehicle to MF AutoBody Boksburg. Teboho further confirmed with me that my insurance broker had contacted him directly as well, and all was in order. My car was towed at 10:00 from Chloorkop, Kempton Park. I contacted MF Auto just after 15:00 to confirm that they had received my vehicle. They verified that my car had not been delivered as communicated with Teboho. I contacted Teboho who then informs me that he was instructed by his manager Duggie, to take my car to their yard instead. I questioned Teboho as to how that was possible, given that he had received approval from my insurance brokers, and had confirmed that we as well. I contacted Duggie, who feigned ignorance, until I said that he had given the instruction. He said he would check but with no intent on getting back to me to provide feedback. I contacted my insurance broker, who contacted Duggie, only to be informed that it was not at their yard, but at the panel beater Renew IT. They still had the audacity to ask my insurance broker if I don't want to leave it at Renew IT, why do I want to take it to MF Auto. I confirmed with the insurance broker that the car was to be taken to MF Auto, and not to be left with Renew IT. Duggie started to concoct a story about my insurers being in KZN and the process was different, and they required a different reference number to the body that they were affiliated with. I asked Duggie why I was not informed of this at the onset and was told that everything was in order. He then says he's just explained the process. I asked him if he wanted a number to tow the car, and he said he's just explained the process and I don't understand. He became very rude when I challenged him on this process, which he evidently was lying about, and was well aware of how they misrepresent themselves and deceive their customers. I then get a call from Monica at Renew IT asking if they can repair the car. I said I want my car towed this afternoon to MF Auto. She still asks if there is a reason that I don't want to use them. I said this was my first and last experience with them, as they are extremely underhanded in the way they do business. I asked Monica to confirm that my car would be delivered the same afternoon and said she'll check and revert. I had to call Monica back a few times to get a hold of her, and a response that she had promised me. She then said they were liaising with my insurance brokers to get an accident towing reference number. I contacted my insurance brokers again who contacted Duggie, who assured him that my car would be delivered the next day to MF Auto, and that the do this, to make sure that they get paid. This is a constant issue that MF Auto is experiencing and on contacting them to find out if my car was delivered, asked me if I had used First Help. When I confirmed, they immediately made me aware that my car would be at Renew IT Bedfordview and that they have and are experiencing numerous issues with them. Their clients are struggling to get the cars delivered to MF Auto, and that they would make empty promises that the cars would be delivered. Highly concerned of the whereabout of my car, as I was told it was at First Help, however when the insurance brokers contacted them, both were given 2 different locations as well. The first broker was told it was at Renew IT panel beaters, and the second broker was told it was at the yard, by the very same person. It is assumed that it is the same owner for both First Help and Renew IT. My broker had to open a case with the Assist Line. First Help is affiliated to First Assist and First Assist is part of the Assist Line affiliation. After numerous phone calls by my broker, and myself, eventually through the assistance of the assist line my car was located in Kempton Park. When First Assist contacted Duggie, he then apologised, and blamed the miscommunication on the driver, but explained a totally different version of events to me. My experience with them has revealed the *********, unprofessional and ************ manner in which they conduct business