BM
Brenda-Ellen Manley

1 reviews | Active since Mar 2025

17 Mar 2025, 13:36

Unauthorised Towing a ****

On the 8th of April, in my most vulnerable moment when I was shaking with shock, having just rolled my car, a first Help tow guy pressured me into signing a document that he claimed was will be paid for by Outsurance. He phoned his guys impersonating insurance personal. Only to found out the following day that the towing was never authorized.

I have up to date not received any written communication regarding the storage of my car. With NO INVOICE I have been told that I owe R15 000 rand for the storage of my car. They called me tetephonically and sent a total of 1 sms. When I called back I explained that as a teacher O am unable to answer my phone in the mornings and to please call in the afternoon. When I called in the afternoon I couldn,t hear the lady, and she couldn't help me. She put the phone down in my ear SEVERAL times. She said that someone will call me at an appointed time. She did not.

I just spoke to someone who said it was my fault that I have not received any written communication because I did not REQUEST it. That is ABSURD! Now they want R15 000!

These people really are vultures!

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Replies (2)
BM
Brenda-Ellen Manley's update17 Mar 2025, 15:53
Reviewer Update
Correction: The 8th of MARCH
First Help Towing
First Help Towing's reply19 Mar 2025, 13:33
Official
 Good Afternoon Brenda 
Thank you for taking the time to review our service on this platform.  Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.   We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.