PP
Paul P

1 reviews | Active since Apr 2015

10 Jul 2023, 17:53

Towing companies and their irresponsible drivers

I can understand that tow trucks want to get to a scene fast. But there is no excuse for driving really irresponsibly! Today Monday 10 July, in a residential area, the driver of First Help tow truck registration KN13ZV-GP almost pushed the car in front of them off the road. Then, when he didn't get his way, he almost hit me while swerving into the right hand lane. I had to slam on brakes, the car behind me could have landed up in my boot. Then he travels at around 100km/h down Vermooten Drive in Brackenhurst - a 60km/h residential zone, with 2 schools in close proximity. This is not acceptable, and totally irresponsible behaviour. It gives companies like this a really bad name, and also reaffirms the public's opinions of tow truck drivers being hooligans (which I am sure some tow truck drivers don't appreciate or deserve).

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Replies (1)
First Help Towing
First Help Towing's reply17 Jul 2023, 14:54
Official
 Dear Paul Pereira 

Thank you for taking the time to review our service on this platform.  Firstly, our apologies for the poor service received and the inconvenience caused.  We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.   We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the poor service.

We do apologize for any inconvenience caused