KG
Kabba G
1 reviews | Active since Jun 2023
17 Jun 2023, 23:45
Tow truck damaging my car.
On May 6, First Help assisted me with a tow after I had a burst tyre on the N1 after the Buccleuch interchange before the Rivonia Off ramp. The guy was friendly, patient and extremely helpful. For that, I give him 10 stars. I wasn't happy to discover that whatever he did to lift my car ended up mashing my radiator fan to bits. Resulting in the fan cutting through two of my water pipes, damaging my radiator and eventually leading to the car overheating so bad that the top gasket blew. All of that after charging me a ridiculous amount of money I had to pay with no receipt to show for it. How would you recommend me to proceed after this?
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Replies (8)0
Replies (8)KG
Kabba G's updateReviewer Update
21 Jun 2023, 14:55Thanks for your response.
The service was not bad at all. I'm just not happy about the damage done to my car. If this can be rectified, I'd be extremely grateful.
My email address is *** if you need to reach me.
The service was not bad at all. I'm just not happy about the damage done to my car. If this can be rectified, I'd be extremely grateful.
My email address is *** if you need to reach me.
KG
Kabba G's update21 Jun 2023, 14:55
Reviewer Update
Thanks for your response.
The service was not bad at all. I'm just not happy about the damage done to my car. If this can be rectified, I'd be extremely grateful.
My email address is *** if you need to reach me.
The service was not bad at all. I'm just not happy about the damage done to my car. If this can be rectified, I'd be extremely grateful.
My email address is *** if you need to reach me.
KG
Kabba G's updateReviewer Update
04 Jul 2023, 10:15So is anyone going to get back to me regarding this? Or should I just deal with the fact that I have a damaged car now?
KG
Kabba G's update04 Jul 2023, 10:15
Reviewer Update
So is anyone going to get back to me regarding this? Or should I just deal with the fact that I have a damaged car now?
First Help Towing's replyOfficial
17 Jul 2023, 14:56 Dear Kabba
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the poor service.
We do apologize for any inconvenience caused
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the poor service.
We do apologize for any inconvenience caused
First Help Towing's reply17 Jul 2023, 14:56
Official
Dear Kabba
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the poor service.
We do apologize for any inconvenience caused
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the poor service.
We do apologize for any inconvenience caused
KG
Kabba G's updateReviewer Update
30 Jul 2023, 19:06You literally just copied and pasted this message with absolutely zero actions taken. Hope you jerks enjoy driving into mysterious flying BRICKS!!!
FIX MY CAR YOU GUYS DESTROYED!!!
FIX MY CAR YOU GUYS DESTROYED!!!
KG
Kabba G's update30 Jul 2023, 19:06
Reviewer Update
You literally just copied and pasted this message with absolutely zero actions taken. Hope you jerks enjoy driving into mysterious flying BRICKS!!!
FIX MY CAR YOU GUYS DESTROYED!!!
FIX MY CAR YOU GUYS DESTROYED!!!
First Help Towing's replyOfficial
22 Jan 2024, 07:52Good Morning Kabba
Kindly note that your complaint was escalated to our complaints division , do you perhaps have evidence of the damage caused to your vehicle ?
Kindly note that your complaint was escalated to our complaints division , do you perhaps have evidence of the damage caused to your vehicle ?
First Help Towing's reply22 Jan 2024, 07:52
Official
Good Morning Kabba
Kindly note that your complaint was escalated to our complaints division , do you perhaps have evidence of the damage caused to your vehicle ?
Kindly note that your complaint was escalated to our complaints division , do you perhaps have evidence of the damage caused to your vehicle ?
KG
Kabba G's updateReviewer Update
23 Jan 2024, 16:54I have started doing repairs on it myself. But can happily take some photos and videos of this, yes. Let me get to that quick. I don't know if I can post media here on HelloPeter, but I'm happy to mail it to you. Even easier if you can supply me with a whatsapp number. Let me know.
KG
Kabba G's update23 Jan 2024, 16:54
Reviewer Update
I have started doing repairs on it myself. But can happily take some photos and videos of this, yes. Let me get to that quick. I don't know if I can post media here on HelloPeter, but I'm happy to mail it to you. Even easier if you can supply me with a whatsapp number. Let me know.
KG
Kabba G's updateReviewer Update
06 Mar 2024, 15:11So a whole month passed and still not a work.
KG
Kabba G's update06 Mar 2024, 15:11
Reviewer Update
So a whole month passed and still not a work.
KG
Kabba G's updateReviewer Update
06 Mar 2024, 15:12*word
KG
Kabba G's update06 Mar 2024, 15:12
Reviewer Update
*word