The guy (Adriaan) that assisted me was very helpful and understanding

 Dear Michelle 

Thank you for taking the time to review our service on this platform.  We are grateful that we were able to support you in a time of need.  We shall pass your compliment on to our staff members and your insurance company.  We are glad that the service you’ve received was to your satisfaction.  We always strive for excellence in every aspect of our service.  Wishing you safe traveling  First Help Team