DP
Duwayne P

1 reviews | Active since Jul 2014

24 Feb 2023, 19:50

Stay away from first help towing.

My mother in law was involved in a vehicle accident. A first help towtruck was on scene, she hasnt had an accident in many years. Firstly the tow truck driver gave her partial information of fees with probably malicious intent. He told her it would only cost r950 to tow the vehicle to their yard in wynberg. She should have had the car towed home a mere two blocks away but due to the accident she wasnt thinking straight. I phoned the next morning to be told that the total cost will be r11960.00 due to various fees ( fuel levy, towtruck cost, storage, etc?) to release the car. The value would go up daily by r350 ex vat per day. This company is and i suppose all towing companies are probably the same, a money hungry shark. Her other son in law tried to phone as well and was met with rudeness and the phone calls kept being dropped in his ear. Luckily we had help from randow towing which were much cheaper and more helpful to fetch the car and take it somewhere safe. I recommend rather having any vehicle towed to your own premises and to get the full information from the towing company on scene if not insured.

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Replies (2)
DP
Duwayne P's update01 Mar 2023, 11:37
Reviewer Update
The service from this company is shockingly ****ing useless. I eventually managed to get hold of a lady at their wynberg yard to query the missing keys once the vehicle was collected from their yard. They assured me that she would find them and give me a call. That was monday afternoon and no response. Iv been trying to get through again with no response.
First Help Towing
First Help Towing's reply05 Apr 2023, 16:53
Official
 Dear Duwayne 

Thank you for taking the time to review our service on this platform.  Firstly, our apologies for the poor service received and the inconvenience caused.  We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.   We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the poor service.

We do apologize for any inconvenience caused