jM
justice M

1 reviews | Active since Sept 2017

10 Oct 2022, 17:03

******* and a bunch of ***********s' staff

I've never dealt with *********** people like staff at first help they are ripping people off i was involved in an accident the car rolled and over turned some indian guy came and he offered the services and the agreement was for him to tow the car to my house he took the car to his place and later took to first help offices when i got there to check my car all my valuables are missing and am telling them what happened and they are not helpful they just told me straight in the eyes that they don't care i signed so i need to pay R12k to get my car back the policy advise that i open theft case because firstly the invoice was blank the guy didn't even do check he just drove off with my car and left me stranded in the dark @first help am coming for you funny enough was complaining when they were leaving the premises clearly they are used to ripping people off how do you make people sign in that state my lawyers will show you...even the manager is so damn rude.

0
Replies (2)
First Help Towing
First Help Towing's reply12 Oct 2022, 16:14
Official
 
Dear Justice Malakoane 
 
Thank you for taking the time to review our service on this platform. 
 
Firstly, our apologies for the poor service received and the inconvenience caused.  We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.  
 
We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the poor service.

We do apologize for any inconvenience caused 
 
Best Wishes 
First Help Team 

 
jM
justice M's update28 Oct 2022, 11:54
Reviewer Update
Hi

I'm still waiting for your *********** management to get back to me, because when you get to your offices your staff is rude i wonder if they are trained customer service agent or just given the job with training.