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Willie P

1 reviews | Active since Jun 2016

24 Apr 2022, 13:18

RECKLESS DRIVING

On Sunday the 24th of April at 13:04 there was a Ford and Toyota towing bakkies driving on Garsfontein past Woodhill Estate. With my entire family in the car we were headed home and we were almost in an accident due to these two towing cars and their reckless driving. We fully understand that it is their responsibilty to get to the accident scene asap, but it does not help you put other people and families on the road at risk in this process. They were driving só reckless that it almost caused a serious head on collusion and we were not able to get their licence plates. We are disgusted. Thank goodness we are safe. Hope this will be taken seriously by the company and addressed with the two drivers individually. Its a towing company not an ambulance!!!

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Replies (3)
First Help Towing
First Help Towing's reply25 Apr 2022, 14:55
Official
  Dear Willie Potgieter Thank you for taking the time to review our service on this platform.  Firstly, our apologies for the poor service received and the inconvenience caused.  We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.   We have addressed this issue with Management and we can assure you that the drivers have been reprimanded . Once again our sincere apologies for the poor service.

We do apologize for an inconvenience caused  Best Wishes First Help Team 
 
WP
Willie P's update28 Apr 2022, 12:28
Reviewer Update
You know the sad part about this all is the fact that the company just reply with a generic reply to all customers complaining. Shows a lot of the company and there values!
Maybe reach out to your customers and ensure them of steps being taken towards guilty parties.

First Help Towing
First Help Towing's reply29 Apr 2022, 11:18
Official
Good day Willie 

Kindly note that the necessary disciplinary was held with the driver.