Poor service received when lodging claim for about R6,500 of which after numerous follow ups via mail and WhatsApp, got through on phone to be told only paying about R1,500 due to 2x excesses being deducted

Item: First Help Towing
Rating: 1
Author: Clive B

Poor service received when lodging claim for about R6,500 of which after numerous follow ups via mail and WhatsApp, got through on phone to be told only paying about R1,500 due to 2x excesses being deducted. Also not happy monthly premium went up so much. After voicing unhappiness, was brought back down. Why must I be unhappy when have been with Auto & General since 2017. I thought they were committed to me as a customer, I am now not sure and question if I should not look elsewhere.

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Replies (1)

First Help Towing's replyOfficial

24 Mar 2026, 12:35

Good afternoon Clive

Thank you for taking the time to review our service on this platform.

Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.

We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.

First Help Towing's reply24 Mar 2026, 12:35

Official

Good afternoon Clive

Thank you for taking the time to review our service on this platform.

Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.

We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.