DB
Desiré Botha
1 reviews | Active since Apr 2022
25 Apr 2022, 13:41
Missing diesel
My car was towed after an accident and at the yard they removed R900 worth of diesel out of it. When i got it back I contacted them when I saw that my car that was filled on the day of the accident was now empty,they said they removed it for safety reasons. I had to sent proof so I sent my slip of the fuel and they said they will get back to me. It has been about 3weeks now and every time they have a different excuse or the relevant person is not available.
I think this is realy unproffesional and if they take the diesel out for sadety reasons they should have it on record somewhere.
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First Help Towing's replyOfficial
25 Apr 2022, 14:52 Dear Desire Botha Thank you for taking the time to review our service on this platform. Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that the drivers have been reprimanded . Once again our sincere apologies for the poor service.
We do apologize for an inconvenience caused Best Wishes First Help Team
We do apologize for an inconvenience caused Best Wishes First Help Team
Best regards,
First Help Towing's reply25 Apr 2022, 14:52
Official
Dear Desire Botha Thank you for taking the time to review our service on this platform. Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that the drivers have been reprimanded . Once again our sincere apologies for the poor service.
We do apologize for an inconvenience caused Best Wishes First Help Team
We do apologize for an inconvenience caused Best Wishes First Help Team
Best regards,