KR
Katlego R
1 reviews | Active since Dec 2010
10 Mar 2022, 15:19
Marius Hartslief was very helpful and friendly
Marius Hartslief was very helpful and friendly. He kept us calm throughout the process and explained that he will do everything from his side that needs to be submitted to the insurance, like the photos and where the accident took place.
Helpful (0)
Replies (2)0
Replies (2)
First Help Towing's replyOfficial
16 Mar 2022, 08:37 Dear Linda Katlego
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that the drivers have been reprimanded . Once again our sincere apologies for the poor service.
We do apologize for an inconvenience caused.
Best Regards
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that the drivers have been reprimanded . Once again our sincere apologies for the poor service.
We do apologize for an inconvenience caused.
Best Regards
First Help Towing's reply16 Mar 2022, 08:37
Official
Dear Linda Katlego
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that the drivers have been reprimanded . Once again our sincere apologies for the poor service.
We do apologize for an inconvenience caused.
Best Regards
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that the drivers have been reprimanded . Once again our sincere apologies for the poor service.
We do apologize for an inconvenience caused.
Best Regards
First Help Towing's replyOfficial
17 Mar 2022, 16:52Dear Katlego Thank you for taking the time to review our service on this platform. We are grateful that we were able to support you in a time of need. We shall pass your compliment onto our staff members and your insurance company. We are glad that the service you’ve received was to your satisfaction. We always strive for excellence in every aspect of our service. Wishing you safe travelling First Help Team
First Help Towing's reply17 Mar 2022, 16:52
Official
Dear Katlego Thank you for taking the time to review our service on this platform. We are grateful that we were able to support you in a time of need. We shall pass your compliment onto our staff members and your insurance company. We are glad that the service you’ve received was to your satisfaction. We always strive for excellence in every aspect of our service. Wishing you safe travelling First Help Team