MM
Michael M

1 reviews | Active since Nov 2024

04 Nov 2024, 23:57

Lack of accountability

Review:

I was involved in a car accident on August 2, 2024, on Golden Highway, en route to a speaking engagement. In my trunk was a large, heavy Bluetooth speaker, essential for my events and business. My car was towed to the Roodepoort Yard, and since I couldn’t carry the speaker due to its size, I was assured it would be safe and that CCTV cameras were in place to monitor valuables.

Nearly two and a half months later, I still have no answers regarding the whereabouts of my speaker. This has significantly impacted my work, as I rely on this equipment for my events. Despite multiple emails with Riaan from the Roodepoort Branch, I’ve received no resolution or clear answers. I am disappointed by the lack of communication and accountability, especially after the initial assurance of safety for my belongings.

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Replies (1)
First Help Towing
First Help Towing's reply05 Nov 2024, 14:40
Official
Good afternoon Michael

Thank you for taking the time to review our service on this platform. 
 
Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.  
 
We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.

Regards