SM
Siyanda M

1 reviews | Active since Sept 2021

28 Sept 2021, 11:31

I was ******* by the driver

The driver of the tow truck relayed false information to me and told me I would not be liable to paying the towing fee as he had just spoken to the insurance of the person who bumped and they had given him authorization to tow my car.

When I then got an invoice and when I raised this with thr lady at the call centre she was very rude and not helping, told me to stop calling as this will not help I must just pay. They will see how they deal with thr driver but I just have to pay what is due even though I was ******* into signing the paper authorization the driver to tow my car.

0
Replies (3)
First Help Towing
First Help Towing's reply28 Sept 2021, 13:07
Official
 Dear Siyanda Thank you for taking the time to review our service on this platform.  Firstly, our apologies for the poor service received and the inconvenience caused.  We treat the nature of every complaint as serious and endeavour to resolve the matter appropriately.   We have addressed this issue with Management and they will be in contact with you. We have been advised that Your vehicle was released on the 15/09/2021 at an agreed fee with our company.

We do apologize for an inconvenience caused  Best Wishes First Help Team 

Best regards,

SM
Siyanda M's update28 Sept 2021, 13:28
Reviewer Update
How is that possible when my vehicle only towed on 22/09/20121
SM
Siyanda M's update28 Sept 2021, 13:28
Reviewer Update
My vehicle is still with C and H Yard