I was involved in car accident while was trying to call my insurer the towing guy from First Help (PTY) came and asked who is my insurer I told him a minutes after came back saying they managed to get hold of my insurer emergency line. The asked me to spe

Unauthorized Tow, Lack of Clarity, and Ongoing Inconvenience I was involved in car accident while was trying to call my insurer the towing guy from First Help (PTY) came and asked who is my insurer I told him a minutes after came back saying they managed to get hold of my insurer emergency line. The asked me to speak to the person and request call back I did then I received a call from a blocked number shortly afterward, claiming to be acting on behalf of my insurer and doing claim for me . Without my full understanding or consent, a tow was arranged — and my vehicle was moved by First Help (PTY) Ltd. I was later billed R12000 for a service that lasted under 2 hrs, which felt unreasonably high given the circumstances. I called the insurance to request there was never claim opened I WAS ****MED by First Help (PTY) Ltd my car is still with them because I couldn’t pay today. This raises concerns about how my personal details were accessed and used to facilitate the tow. I believe greater transparency and accountability are needed in how towing services operate, especially when assisting individuals who are already dealing with distressing situations. I urge others to seek full clarity before engaging, and I hope that industry regulators continue to examine the broader practices and customer protections in this space.