DN
Danielle N

1 reviews | Active since Nov 2017

05 Feb 2025, 08:48

I have been **** too and ****med by first help by Quinton

Had an accident on the 04th of February and first help was there on scene. Spoke to Quintonas the person who caused the accident was willing to cover the cost of the accident. Quinton mentioned that I should have the car towed over now as they don't want to take a chance as the airbags didn't get triggered. He said I should not worry. That everything will get sorted out with the person who caused the accident and they will claim from there. He also said he is absolutely sure that they will give me a courtesy car and that they will move the car now to bedford honda. I get a call today from a lady who is telling I must make payment they cannot hold the car and she's done her job and I must decide what I want to do. Had I know I was going to be paying I wouldn't have agreed.i have been **** too by Quinton and I was told that Quinton cannot speak to me and that she is not allowed to share quintons details with me at all.

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Replies (1)
First Help Towing
First Help Towing's reply06 Feb 2025, 09:30
Official
 Good Morning Danielle
Thank you for taking the time to review our service on this platform.  Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.   We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience. 

Regards