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Phila M
1 reviews | Active since Apr 2021
27 Apr 2021, 09:15
I am not happy with First Help
These guys took my car to a destination we didnt agree on. My car was jammed and i couldnt start it, they appeared out of nowhere and offered to assist. This happend down the street i stay on, it happened in the morning. I was safe and didnt need their assistance. They made me sign a document and agreed to take my car to my place, less than 2 kilometeres from my place.
My car was towed to their storage yard and now i am told i owe them R10k. Please somebody assit me to get my car back. None of my belongings are no longer in the car, there were groceries in the car, they are nowhere to be found, my two phone.
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First Help Towing's replyOfficial
09 Sept 2021, 14:38 Dear Phila Thank you for taking the time to review our service on this platform. Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavour to resolve the matter appropriately. We have addressed this issue with Management and they will be in contact with you. Best Wishes First Help Team
First Help Towing's reply09 Sept 2021, 14:38
Official
Dear Phila Thank you for taking the time to review our service on this platform. Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavour to resolve the matter appropriately. We have addressed this issue with Management and they will be in contact with you. Best Wishes First Help Team