LvdW
Liezel van der Westhuizen

1 reviews | Active since Feb 2017

04 Oct 2021, 17:42

HORRIFIED at how First Help tow truck drivers drive!!

I was driving on Homestead Avenue today at 17h20, when 2 of your tow truck drivers almost bashed into my car and the driver in front of me, not to mention all the uncoming traffic they drove into! When I passed the tiny accident scene, there was already one of your truck drivers on the scene. Why on earth will THREE tow trucks of the EXACT SAME COMPANY need to be there??? The two drivers drove like total imbeciles, disobeying ALL the rules of the road, almost causing multiple, serious accidents! If this is your company's way of creating more accidents and work for yourself, let me tell you that it is SHOCKING! May I never have to work with your company!!!!

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Replies (1)
First Help Towing
First Help Towing's reply05 Oct 2021, 08:18
Official
 Dear Liezel Thank you for taking the time to review our service on this platform.  Firstly, our apologies for the poor service received and the inconvenience caused.  We treat the nature of every complaint as serious and endeavour to resolve the matter appropriately.   We have addressed this issue with Management and we can assure you that the drivers have been reprimanded . Once again our sincere apologies for the poor service.

We do apologize for an inconvenience caused  Best Wishes First Help Team