Horrible FIRST HELP

I had an accident on 25 April round 18:00. The towing guy (Chris) gave professional help and communicated with Outsurance.

All communication through Outsurance was sufficient and prompt. .

Saturday morning (round 8:00 I received a call from Firts help. The lady (fail to ask het name) said: hallo.. thos is... from H... what is you policy number. I rep**** to not have it, then said Thank you - and put the phone down.

Same happened on Monday the 29 Apruil. Same scenario. Faith was the name of the caller.,Before she could put the phone down I demanded not not do so as I wanted an expalnition. She then abrubdly and rudely ... kind of explained. I, with a first call asked to speak to the manager - where the person on the other end (not accepting the call with her nae, said ... why do I want the manager to speak to me. I repeated that it has nothing to do with here... and she kept on doing saying I must state the reason. I refused. Eventually a person answers the phone with a half-haerted " Hallo". no name give, no etiquette. She only gave her name after a few requests. RONELLE then went on by saying that she will put the phone down in my ear... by this time I was very upset. (IN the mean time contacted Outsurance that stated that they should not call me. Ronelle went on a rant. Accusing me of saying this or that in previous conversation... She went on and on - not giving me (the client) a chance to speak. I wanted to know why the call is necessary. She went on in such a way that I could not get a word in. I by now - without any explanation on why the phone calls are necessary (because they deal with OUTSURANCE.. still don't have that answer. being outraged with the horrible way I was treated sweared, I apologize - because now I have lost the battle. I re-phoned. Asked to speak to head office and needed the number. The lady gave me the exact same number resulting in speaking with Ronelle again which put the phone done. I re-phoned and asked the number of the HEAD office - to which the lady (not stating their names as all the above calls) said: Oh, they do not have landlines, can I take you cell ... (really????)

This was a really bad experience with no client etiquette from the companies side. I asked Ronelle which branch is this - and boy did I get a abrupt and vague answer... in a shouting tone - again. The branch in question is ***.