Hit and Run Complaint Report

On 12 September 2025, I arrived at an accident scene on Main Reef Road, Langlaagte, where Yasin Patel was present with my sister. I parked my vehicle at the nearby garage. While maneuvering his tow truck (registration HK 27 MG), Mr. Patel drove into my parked car, causing damage to the front light and bumper. Mr. Patel initially acknowledged the damage and assured me he would take responsibility for repairs, requesting that I not report the incident. Despite his request, I filed an official report on the same day under reference AR28/09/2025 Since the incident, I have not received any communication from Mr. Patel’s insurance provider or First Help Insurance. I followed up with his manager, Mafuta Ruan, and the call center representative, Anelia Williams, on 17 September 2025. As of today, 13 October 2025, a full month has passed without any acknowledgment, update, or resolution. I am extremely disappointed by the lack of accountability and communication from First Help Insurance. The absence of follow-up reflects poorly on the company’s ethics and professionalism. I request immediate attention to this matter and a formal update on the status of my claim.

Date of Incident: 12 September 2025 Location: Main Reef Road, Langlaagte Claim ***/09/2025 Tow Truck Number Plate: HK 27 MG Driver Involved: Yasin Patel Reporting Date: 12 September 2025 Follow-up Reported To: - Mafuta Ruan (Manager) – Reported on 17 September 2025 - Anelia Williams (Call Center) – Reported on 17 September 2025