**Formal Complaint: Dangerous and Reckless Conduct by First Help Employee**

I am submitting a formal complaint regarding a serious incident involving one of your tow-truck drivers on **25 October 2025 at approximately 19:30** on **Gordon Road**, Johannesburg.

The vehicle in question was a First Help tow truck with the licence plate **FC 57 XZ GP**. The driver has been identified to me as ** Enrique Brits (information obtained via AA assistance)**.

While driving with my wife and our eight-month-old baby, the driver **drifted into my lane** without warning. After I hooted to avoid a collision, he swerved back into his lane, **sped past me on the left**, then **braked aggressively** directly in front of my vehicle in what appeared to be an intentional act of ************. He then refused to move.

In an effort to avoid escalation and protect my family, I reversed and went around the vehicle to proceed toward the N1. The driver then chose to **overtake on the oncoming lane**, repeatedly attempting to **force my vehicle off the road**, placing all of our lives and other road users’ safety at severe risk. His behaviour was completely reckless and suggests the possibility that he was under the influence of alcohol or another intoxicating substance. A female passenger in the tow truck was yelling and swearing at us. Please investigate who this passenger was.

This was not a minor lapse in judgment. This behaviour was **malicious, life-threatening, and **********. My family and I could have been seriously injured or worse.

I require the following actions:

1. A **formal investigation** into this incident. 2. A **written report** outlining your findings and actions taken. 3. Contact from **senior management or HR** no later than **Monday, 27 October**, once your offices reopen.

I will not accept an automated acknowledgement. Should I receive no meaningful response or action by the specified date, I will pursue this matter **through legal channels**, including reporting the incident to the SAPS and relevant regulatory bodies overseeing towing and roadside assistance services.

I expect this complaint to be taken with the seriousness it deserves.

Please confirm receipt of this complaint and provide the name and contact details of the person assigned to investigate