"FIRSTHELP"THE NAME DOES NOT SPEAK FOR ITSELF

I'm appalled my the service received. I was towed on the 17/03/2020 by Javani. As per the Tow slip and as per my discussion with him I was reassured that my car will be taken to proline. My Insure has been calling all the pro lines only to hear that my car was not taken there. I tried calling the first help contact center and I was given Zunaids number I was told he is the manager however to my surprise he could not assist and he gave me a Llewellyn's number apparently he is the Snr Manager. When I called this Snr Manager he 1st hang up then on my 2nd attempt asked me to call him back later. Its clear I'm dealing with people who are quick to tow and slow to assist their clients. This was my 1st experience an I must say these guys made it worse. I am now in a position where I cannot move because of their incompetence. I'm working throughout the LOCKDOWN the assessor needs to assess my car so that they can proceed with my claim and in the interim assist with a carhire. I cannot do that because firsthelp failed to help me by towing my vehicle to where they where supposed to tow it too. So much for "FIRST HELP"