AN
Augustine N
1 reviews | Active since Aug 2024
22 Aug 2024, 10:48
First worst help
Good day
On the 19th August was in an accidnt on the N1 and first help and South side towing got to the accident. Zach is the guy from 1st 24 and we agreed he will tow my car to Sebokeng he wanted a thousand bucks and then he got some one to call me on a private number and pretended to be from the other person insurance authorising for my car to be towed and all charges to be covered. Now the insurance person the following day tells me they never authorised towing and i went to Banfield where i was charged 12k . What is interesting is that i poured R400 petrol a day later i go to retrieve my car and it is empty thanks to my tracker it shows it was driven instead of being towed and i got charged 6500 for nothing. I need to be refunded my money
Helpful (0)
Replies (1)0
Replies (1)
First Help Towing's replyOfficial
22 Aug 2024, 16:30Good Morning Augustine
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.
Regards
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.
Regards
Best regards,
First Help Towing's reply22 Aug 2024, 16:30
Official
Good Morning Augustine
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.
Regards
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience.
Regards
Best regards,