JM
Johannes M

1 reviews | Active since Aug 2024

05 Aug 2024, 21:36

First Help Truck guys are ********s

I had an accident on Saturday morning the 3rd of August in the N1 North rooihuiskraal. First help guys were the first in the scene. I left them there with my car to get my phone that has my insurance app in Buccleuch. In my car I had 6 new tyres 18 inches in size. The first help guys helped themselves with four of my tyres and left the scene. When I got back they were not there, I got helped by another towing company. It's interesting how the people who are supposed to help you in a vulnerable situation resort to *****ing your things. Those were brand new tyres worth R8000. The highway has cameras and they used First Help's car to ***** my things. The police are investigating the case and will get to the bottom of this. First Help needs to stop hiring ********s. I need my tyres back.

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Replies (1)
First Help Towing
First Help Towing's reply19 Aug 2024, 16:39
Official
Good afternoon Johannes 

Thank you for taking the time to review our service on this platform.  Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.   We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience 

Regards