TA
Thinette A

1 reviews | Active since Jul 2018

14 Sept 2023, 20:30

First help towing ****mers

These people pry on you convincingly act as if they are good people, I was hit and told them I had no insurance and I cannot afford anything. They kept on telling me everything is ok and I would not pay a cent, gave me his cellphone number his name is Dries ended up being a **** number as it belongs to some woman who does not know a dries. I asked there would be no hidden cost? Said no you will not pay anything and the office would take care of everything they are ****mers. I got a call 2days later that I owe them R20 000 for the stay, petrol and admin. They towed it 10km and charge me R300 for petrol, the admjn was R250. I called them and this flippen lady I asked is this a **** are you ****ming me, she said say whatever you want and hung up in my ear. Phoned back and just kept on ringing.

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Replies (1)
First Help Towing
First Help Towing's reply15 Sept 2023, 16:48
Official
 Dear Thinette Ackermann

Thank you for taking the time to review our service on this platform.  Firstly, our apologies for the poor service received and the inconvenience caused.  We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.   We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the poor service.

We do apologize for any inconvenience caused 
 

Best regards,