HvdM
Henri van der Merwe
1 reviews | Active since Apr 2011
24 Sept 2022, 22:01
First Help Towing has no idea did not deliver my damaged trailer where requested
Having a document in front of me stating where your flat bed truck was to deliver our damaged trailer, I would expect you to deliver it there. When it does not arrive, I would then expect your despatch to be able to tell me where the flat bed truck (BW 58 JR GP) is with my precious cargo. Instead your despatch person has no help to offer, and when I point out that it is Highly worrying to me that they cannot tell me where the truck is, she puts the phone down on me. I am going to bed now with no idea what you have done with my trailer and its content, whether it has been ******, or what. A wonderful way to end off a day of trauma being hit by another driver.
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Replies (6)0
Replies (6)HvdM
Henri van der Merwe's updateReviewer Update
25 Sept 2022, 08:53To add insult to injury, this morning I am being given a run-around to find someone who actually knows anything. How can you not know what your towing vehicles did, and have the information at hand for the victims.
The accident was traumatic enough. To have this unprofessional conduct, worse to be ****med by an ******ion racket, just add insult to injury.
The accident was traumatic enough. To have this unprofessional conduct, worse to be ****med by an ******ion racket, just add insult to injury.
HvdM
Henri van der Merwe's update25 Sept 2022, 08:53
Reviewer Update
To add insult to injury, this morning I am being given a run-around to find someone who actually knows anything. How can you not know what your towing vehicles did, and have the information at hand for the victims.
The accident was traumatic enough. To have this unprofessional conduct, worse to be ****med by an ******ion racket, just add insult to injury.
The accident was traumatic enough. To have this unprofessional conduct, worse to be ****med by an ******ion racket, just add insult to injury.
HvdM
Henri van der Merwe's updateReviewer Update
25 Sept 2022, 09:00I keep being told to call the relevant office in Kew: ***, who steadfastedly refuse to answer their phones.
HvdM
Henri van der Merwe's update25 Sept 2022, 09:00
Reviewer Update
I keep being told to call the relevant office in Kew: ***, who steadfastedly refuse to answer their phones.
HvdM
Henri van der Merwe's updateReviewer Update
25 Sept 2022, 09:12Phone slammed down in my ear when I try to insist on speaking to the right department who can tell me where the trailer was taken and how they can get it to us.
I am beyond belief.
I am beyond belief.
HvdM
Henri van der Merwe's update25 Sept 2022, 09:12
Reviewer Update
Phone slammed down in my ear when I try to insist on speaking to the right department who can tell me where the trailer was taken and how they can get it to us.
I am beyond belief.
I am beyond belief.
HvdM
Henri van der Merwe's updateReviewer Update
26 Sept 2022, 11:44UPDATE:
- after not following our instructions to take the trailer to our house
- Not making themselves available on Sunday to resolve the situation
this is what we are told today:
Release fee R12000, towing fee 6200, recovery fee R1500, admin fee R950, security fee R950
This is quite simply "legal" ******ion.
What makes it worse is that it preys on vulnerable people in the midst of trauma.
I cannot believe that this level of moral and ethical ROT can exist in people.
They are quite simply the low-life our society can do without.
- after not following our instructions to take the trailer to our house
- Not making themselves available on Sunday to resolve the situation
this is what we are told today:
Release fee R12000, towing fee 6200, recovery fee R1500, admin fee R950, security fee R950
This is quite simply "legal" ******ion.
What makes it worse is that it preys on vulnerable people in the midst of trauma.
I cannot believe that this level of moral and ethical ROT can exist in people.
They are quite simply the low-life our society can do without.
HvdM
Henri van der Merwe's update26 Sept 2022, 11:44
Reviewer Update
UPDATE:
- after not following our instructions to take the trailer to our house
- Not making themselves available on Sunday to resolve the situation
this is what we are told today:
Release fee R12000, towing fee 6200, recovery fee R1500, admin fee R950, security fee R950
This is quite simply "legal" ******ion.
What makes it worse is that it preys on vulnerable people in the midst of trauma.
I cannot believe that this level of moral and ethical ROT can exist in people.
They are quite simply the low-life our society can do without.
- after not following our instructions to take the trailer to our house
- Not making themselves available on Sunday to resolve the situation
this is what we are told today:
Release fee R12000, towing fee 6200, recovery fee R1500, admin fee R950, security fee R950
This is quite simply "legal" ******ion.
What makes it worse is that it preys on vulnerable people in the midst of trauma.
I cannot believe that this level of moral and ethical ROT can exist in people.
They are quite simply the low-life our society can do without.
HvdM
Henri van der Merwe's updateReviewer Update
26 Sept 2022, 11:58@First Help Team, I don't want anyone to be reprimanded, I simply want us to be treated in an ethical way and not be subjected to ******ion.
AS agreed, that means delivering the trailer to our house, for a fair fee.
AS agreed, that means delivering the trailer to our house, for a fair fee.
HvdM
Henri van der Merwe's update26 Sept 2022, 11:58
Reviewer Update
@First Help Team, I don't want anyone to be reprimanded, I simply want us to be treated in an ethical way and not be subjected to ******ion.
AS agreed, that means delivering the trailer to our house, for a fair fee.
AS agreed, that means delivering the trailer to our house, for a fair fee.
First Help Towing's replyOfficial
27 Sept 2022, 09:43Dear Henri
Thank you for taking the time to review our service on this platform.
Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.
We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint . Once again our sincere apologies for the poor service.
We do apologize for any inconvenience caused
We do apologize for any inconvenience caused
Best Wishes
First Help Team
First Help Towing's reply27 Sept 2022, 09:43
Official
Dear Henri
Thank you for taking the time to review our service on this platform.
Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.
We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint . Once again our sincere apologies for the poor service.
We do apologize for any inconvenience caused
We do apologize for any inconvenience caused
Best Wishes
First Help Team