First Help Towing driver in Alberton Voortrkker road

What a terrible experience. I'll try put everything in point form to make it easier. I have breakdown and a full story. I do understand now why certain insurances are refusing to use them: 1. Accident was on a Thursday evening in August 2025. 2. First Help has family working in the panel beater. I got a photo of items removed from my vehicle as well as a video trying to ****** money from me to write a vehicle off that was clearly repairable 3. My insurance refuses to use this panel beater as their work is not up to scratch. It took 8 days for the release of my vehicle to be finalised 4. My car stood with open windows outside in the rain, all the electronic seats and window and mirror controls got wet and are now faulty. My insurance is refusing to pay for the electronics as it had nothing to do with the accident 5. In the meantime due to me not allowing them to take money from me my original mags have been sold, my glasses were with First Help for 3 months and the tow hook which was on the seat is now missing 6. I tried talking to these people and because they know what I am saying is 100% true the lady (the family member) got rude with me and started shouting at me 7. I hope these staff members get what’s coming to them. This is completely unacceptable as ******* are hired in your organization particularly the Alberton Voortrekker road driver 1. I had an accident on my home on a Thursday afternoon in August. First help were on the corner when the accident happened and he (a driver we know personally) came to the scene. I was literally 1.4Km away from a panel beater but he said he was going to take the car to Bedfordview because he has family working there and will make sure I get the service I deserve. The tow van could not take my car and he had to get a flat bed to take the car. They tried to put the tow hook in the bumper and it did not fit so he threw it on the front seat. My car was then taken away. 2. First Help driver then said the mags on the car can come off if we get the original mags he will go change them for us and bring the decent mags back. Which knowing I was already stressed and very anxious and not really thinking clearly (I mean I've just been in an accident) so I agreed. He came and collected my original mags and supposedly took them to the panel beater to change them for me. In the meantime I received photos of my prescription sunglasses in his hand telling me he has them with him as well as a video trying to ****** money from me for him and someone at this panel beater to write my car off. Mind you my car is valued at R149000.00 and the damage was not even R30000.00. When I refused he took my mags and sold them. When I called and put in a complaint by the lady he said was his family I was told she has no idea what I'm talking about and that the drivers are not allowed near the cars once delivered. The video clearly shows him walking around the cars. 3. My insurance called and said they do not approve me using this panel beater as their service is terrible and they were going to go fetch the vehicle. It took them until the following Friday to approve the release of my vehicle. 4. In the meantime my car is standing outside with open windows, the car was towed away with all the windows closed. All the electronics in the door as well as the electric seats got wet and are now giving errors to which the insurance refused to pay as it was not part of the accident. 5. In the meantime because I would not pay them to write the car off my original mags have been sold. My glasses that were removed out of the vehicle layed in the First Help bakkie for almost 3 months after numerous calls and begging from us to have them returned they were left with a petrol attendant to give to us, not even knowing me so how to they know if it is going to the correct person and the tow hook was taken out of the car and is now missing due to the windows standing open and people being allowed to walk around between the vehicles 6. I tried talking to these people and because they know what I am saying is 100% true the lady (the family member) got rude with me and started shouting at me 7. I would never do anything to disrespect anyone and I am normally the one person to stand up for people but this is not on. I hope these staff members get what’s coming to them. This is completely unacceptable