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cecelia G
1 reviews | Active since Aug 2023
11 Aug 2023, 09:18
First Help Towing
On 2 August 2023 I went into First Help yard in Industria, Roodepoort to deliver the necessary documents to hand over my VW Polo for them to purchase the vehicle for an amount of R10,000. I have a letter confirming they will transfer the money to me. Today is the 11th August and after daily calls and emails to the office in Industria, and being told untruths and false promises, I am desperate. The lady I dealt with says she is not allowed to give out names or contact numbers of her "director" nor his "PA".
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First Help Towing's replyOfficial
11 Aug 2023, 16:58Dear Cecelia
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the poor service.
We do apologize for any inconvenience caused
First Help Towing's reply11 Aug 2023, 16:58
Official
Dear Cecelia
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the poor service received and the inconvenience caused. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the poor service.
We do apologize for any inconvenience caused