MM
Marco M

1 reviews | Active since Sept 2010

23 Feb 2025, 09:25

First Help squirt oil onto brakes t get tow job

After accident, first help were there in a flash, offering assistance and phoning my insurance to get authorisation before we even know what was happening. Car was drivable so I said we don't need towing. They were loitering around the front wheel and pointed out brake fluid leak on front wheel, which was odd as wheel was undamaged. Car was towed as best not to drive with no brakes. Obviously! After querying brake damage with panel beater, they said no damage to brakes at all, and it's an old gag to squirt oil onto brakes to get the towing job. So First Help just sprayed oil onto the wheel to get a tow when none was needed. They seem better than other towing companies, but really just the same low class ********s as all the others.

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Replies (1)
First Help Towing
First Help Towing's reply24 Feb 2025, 11:04
Official
 
Good Morning Marco

Thank you for taking the time to review our service on this platform. 
 
Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately.  
 
We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience. 

Regards