First Help is the worst Towing company in SA

I've recieved the most uphauling service from First help.

Just want to understand why you ****ming me for payment after intentionally disregarding orders from my insurance to tow my car to SMD.

On the 30th of June I was involved in an accident of which I contacted the insurance for road side assistance.According to the insurance an instruction was given for the car to be towed to SMD but First help towed it to Monument Krugersdorp instead. My car was taken there without my knowledge or the knowledge of my insurance.

After couple of days my car was then towed again without my knowledge to RARC in Roodeport.

Finally I tracked the whereabouts of my car and made contact with RARC and I indicated that I was going to collect it since the insurance didn't cover the claim.That's when I was only told about storage fee.Monument where the car was towed to first had told me that they don't charge for storage fee,but Fist help went to uplift my car from them without consulting with anyone.I was billed for even the days when the car was at Monument storage even the day I went to collect the car was charged. I was forwarded an invoice of R2 415 that I was forced to pay from my pocket or otherwise I was not going to get my car Can someone please explain why my car was towed to those Two companies without my knowledge or the knowledge of my insurance?Why wasn't it taken to SMD as per instruction? My car was held hostage until I paid that money for it to be released. First help intentionally took it to places they know they will benefit from. Having to deal with such after an accident is damaging First help has no mercy on the affected they are just money driven.