SL
SUE L
1 reviews | Active since Apr 2024
04 Apr 2024, 11:26
FIRST HELP IS A ****
Yesterday i had a accidant. The lady in the other car told me that she had insurance but she refused to give m her details...Anyway she had left the seen to go and report the accidant. I still Stood there waiting for my parents. Tow truck driver by name of Qwaude made a guy call me and tell my they calling on behalf of there client that involved in a accidant with me and if i dont allow Quade from first help to tow my car the third party insurance will not pay a cent ...I asked Quade can i tow my own car as i do have a 4X4 he told me he also spoke to the insurance guy and if he doesn't My vehicle they will refuse to fix it...Quade also trew truck oil on my battery and said i cant drive the car it has a leak .......at night someone calls me to tell me Quade from first help ****med i must pay 17 000 first thing to get my vehicle out...when i got to Bantly street explained to them how quade ****med to they said nothing can be done ...the bill is now sitting at 15 000...just through greedy Quade i have to deal with this now
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First Help Towing's replyOfficial
06 Apr 2024, 12:01 Dear Sue Lancer
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience
Best regards,
First Help Towing's reply06 Apr 2024, 12:01
Official
Dear Sue Lancer
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience
Thank you for taking the time to review our service on this platform. Firstly, our apologies for the bad experience that you had encountered. We treat the nature of every complaint as serious and endeavor to resolve the matter appropriately. We have addressed this issue with Management and we can assure you that they will revert back with detailed feedback pertaining to your complaint. Once again our sincere apologies for the experience
Best regards,